No call centres, ever

We don’t believe in first line analysts who just log calls and pass them on. That’s why if you call a Al Jallaf Computers LLC help desk, we promise you’ll get through to a technical engineer. Every engineer on our help desk is highly trained and motivated.

We can fix well over 90 percent of problems remotely and for any that we can’t, our engineers will get to you as fast as possible..

At a glance

• Dedicated support engineers
• Personal contact and local knowledge
• A priority system so that urgent cases get instant attention
• Online case-logging system so you can monitor progress
• Network monitoringwith state-of-the-art tools

How Al Jallaf Computers LLC can deliver a better help desk – for a lower price

We always have customer data on hand

State-of-the-art network monitoring

Al Jallaf Computers LLC’s monitoring system keeps us informed of any potential problems that could be lurking on your systems. So our support engineers will call you before you call us – or even resolve issues behind the scenes without you ever experiencing a problem.

Out of hours support is no problem

We have engineers available for support outside standard business hours, including weekends, to keep your business running smoothly. Just speak to your Account Manager about adding this service to your support package.